- Laguna Niguel, CA
I need someone from your delivery team to come back to my home and finish the installation of my washing machine.
It was delivered on Saturday 9/7/13 and the delivery man ran out of hoses to hook up the machine. He requested that we purchase a set of hoses and call and schedule him to come out yesterday to complete the installation. He called customer care to OK it. We were supposed to confirm after we purchased the hoses. We called customer care on Saturday and they refused to give us an appointment for Sunday. They said someone would call Sunday evening to set up the time for them to come today. No one called. We have called 3 times today and have been told that no one would be coming out and we would have to wait for a week. We asked to speak to a supervisor who was supposed to call us in 30 minutes. The call has not come in. Meanwhile, we have a newborn in our home and we need to do laundry. Waiting a week adds significant stress upon our family and we would appreciate having this taken care of today!