- Fredericksburg, VA
I need someone to escalate my issue to your senior management.
I have a layaway that requires a single payment to complete my transaction and I have not been able to make this payment due to a failed server transaction that has been forward to your customer service team technical team. This issue was identified at the beginning of the month and still has not been resolved. I am receiving a delinquent notice and notice of layway cancellation. I have contacted local store manager on duty to attempt make a payment and they were not able to. Your telephone support team can not take payments. I received a great price on a product that I will loose out on if not resolved. At this point I can not devote any more time to resolving this issue. I am a Six Sigma and Lean Practitioner in the Healthcare sector and a Quality and Process Improvement Engineer in the Healthcare sector and find this experience to be distressing. If someone can not resolve this for me immediately I would to get a full refund to include all layaway fees without any cancellation fees and I will use your original price quote to have Bestbuy Price Match. I would also like to cancel another layaway without cancellation fee for Samsung 7500 46′ TV as this decision will prevent from conducting all business with this organization.