- Boca Raton, FL
I need to file a formal complaint regarding the repair department
I am extremely disappointed in the repair department. I scheduled a repair appt for my dryer. I received a confirmation email stating the window of time (1-5pm today). At 3:15 I received message from SEARS stating they cannot come today. When I called I was told they overbooked and do I want to re-schedule. When I called again to speak with a supervisor to complain, I spoke with 2 people with fairly limited english. I say that only because it appears they really have no way of escalating a complaint and could only ask if I wanted to reschedule. They both told me that they overbooked today!! I am beyond angry as I took a half a day off of work for nothing, not to mention that I could have received a call in the morning when they knew about it. Now I am out a half day of work and don’t know when I can take off again. Having a family of 5 without a dryer is VERY inconvenient!!