- Ocala, FL
Please accept our sincere apologies for the difficulties you have encountered with receiving assistance in resolving your unauthorized transaction and a refund for these transactions. We'd also like to apologize for any rude treatment you have received from our service center regarding this issue. My name is Susan with Sears Social Media Support Escalations team. We'd like to offer the assistance of a dedicated case manager to discuss what options are available to help resolve these unauthorized charges. In addition, we'd appreciate the opportunity to address any other concerns you have with this situation. At your earliest convenience please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name that I have assigned to reference your post (bjbrand333), to firstname.lastname@example.org. We look forward to speaking with you soon.
MySears Community Moderator
What's your case number?
Hi there, bjbrand333! I am so sorry to hear you have been having trouble receiving a refund caused by unauthorized transactions. I can imagine this has been a frustrating experience for you. I would like to get you directly in touch with the SearsCares team. You will have one point of contact as a team member works with you to get this resolved.
Please check back on this thread soon for a reply looking to help. Thanks!