Question

I Need to know why you haven’t Refunded me my money back it has been over a month ? I ordered the wrong thing i sent it back to you guys by UPS Why Haven’t I Heard Anything Yet ?

Answers

2 answers

  1. Fchristy96, my name is Liz and I am a member of the Sears Cares Escalations team I saw your post today and wanted to reach out to you to offer our assistance. I am very sorry to see that you had such a disappointing experience with your online order. It is frustrating enough to encounter any trouble with your order, much less not to receive your refund in a timely manner. We would very much like to connect you with a dedicated case manager to further discuss your situation and ensure that your needs are met to your satisfaction. Please send the following information – contact #, screen name (fchristy96), phone # used at time of purchase to smadvisor@searshc.com. Thank you, Liz R. MySears Social Media Moderator

  2. First thing was it ordered from Sears or a third party vendor on Sears.com?