Answers

2 answers

  1. Caprigirl440, my name is Liz and I am a member of the Sears Cares Escalations team. We are sorry for the troubles you have encountered with your order. We certainly can see why you are so disappointed with receiving only one your items. We would be happy to have a case manager contact you and address your concerns. At your earliest convenience, please resend the following information – contact #, screen name (caprigirl440), phone # used at time of purchase to smadvisor@searshc.com. Again, we do apologize for the inconvenience and look forward to speaking with you soon. Thank you, Liz R. My Sears Community Moderator

  2. Hi caprigirl440!

    Thank you for posting in the MySears Community!

    I am sorry to hear that you are unable to obtain your other item. I have escalated your concerns to our Sears Cares team to see if they can help you further.

    If you can please check back periodically one of our team members will be responding requesting additional information.

    Thank you!