Question

I ordered 2 pair of tights and they were said to be delivered by 01/02/2013. The order number is 093000583989 and I still have not received them. I know they came from another store, who do I need to contact?

Order was placed on 12/21/2012.This was the tracking number I was given for the shipment 1ZEA99070397302694.

Answers

3 answers

  1. MOMEXP
    I saw your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Cares Escalations team. I can see how frustrating it can be to order online and you still have not received your items. We would very much like to connect you with a dedicated case manager to further discuss your issue. At your convenience, please contact our office via email at smadvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the order was purchased under (if different than the contact number) and we will call you directly. Also, in your email, please provide your MySears screen name (MOMEXP) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon. Thank, you Liz R. My Sears Social Media Moderator, Sears Social Media Support

  2. Hi MOMEXP! We can get you in touch with a SearsCares team member to look into this order for you. Check back on this thread soon for a reply. They will be able to help.

  3. Did you order from Sears or from a third party vendor on Sears.com?