Question

I ordered furniture from SEARS received an email, stating the order was shipped, gave me tracking nimber, billed my credit card as well as the carrier phone number and said I would receive my shipment in 7-10 days. Today is Feb 20th, in the past 2 weeks, I’ve emailed SEARS approx 4 times and called carrier twice beacause carrier has never received the order from SEARS? Yet SEARS tells me the order has been shipped. Did I mention that mt credit card was billed on Jan 19th, over 30 days ago now and NO one can give me a straight answer? Was on the phone just now with your Cust Care just under an hour and feel sorry for all of them beacause they don’t have the necessary tools to fully take care of a situation like this or don’t have the authority? So I can’t wait to see what the on-line help has to say!

Order #455642802
PRO # 7753189

Answers

8 answers

  1. Good afternoon, leewilly! My name is Liz and I am a member of the Sears Cares Escalations team I saw your post today and wanted to reach out to you to offer our assistance. I am very sorry to see that you had such a disappointing experience with your furniture order. It is frustrating enough to encounter any trouble with your order; much less your furniture has not been delivered on time as promised. We would very much like to connect you with a dedicated case manager to further discuss your situation and ensure that your needs are met to your satisfaction. Please send the following information – contact #, screen name (leewilly), phone # used at time of purchase to smadvisor@searshc.com . Thank you, Liz R. MySears Social Media Moderator

    1. In response to SHC-LizR

      Hey Liz, all info sent to the advisor email. I'm tired of words and would appreciate some action! Thank You!

    2. In response to SHC-LizR

      So I received another email and now have been told the refund is pending? I should have it by 2/27/13? WTH are you people doing? The chargeback call will be placed today. AGAIN SEARS charged my card Jan 19th well over 30 days ago. I'll now be going to jcp for my furniture, I gave you more than enough chances to do the right thing! VERY DISAPPOINTED!!!

  2. Hi LeeWilly,

    Welcome to the MySears Community!

    WOW! What a mess! I am sorry that you were unable to get some clear verification on the placement of your order.

    I am going to escalate to our Sears Cares Team where they will do everything that they can in helping to find this shipment for you.

    Please check back for a reply and once you answer their contact information, check back in and give us an update on the status of your order.

    We value our members and want to make sure that they are being cared for in the best way possible. ;)

  3. A Sears card is actually a Citibank card. Confusing I know! Call the number on the bank statement or the back of your card and tell them you want to do a chargeback. And the bank will investigate what happened. If there is a real reason for the hold up at least you will have an answer as to what is happening.

    1. In response to ServiceLocally

      Thank You, I was not aware of this!

  4. Let your credit issuer know what has happened.

    1. In response to inquisitivemind

      I have, it's SEARS!!!