I placed an order last year and the delivery keeps getting pushed out. Will I get the order or a refund?


3 answers

  1. Dear kistltl
    I saw your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Cares Escalations team. I can understand how frustrating it is to not have received your order or refund in a timely manner. . We would very much like to connect you with a dedicated case manager to further discuss your situation and ensure that your needs are met to your satisfaction. At your convenience please contact our office via email at and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your MySears screen name (kistltl) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon. Thank you, Liz R. MySears Social Media Moderator

  2. Last year?

  3. Hi kistiti! Thanks for posting your question today. Check back soon for a reply from a SearsCares team member. They will be happy to look into your refund for you.