- Little Elm, TX
I placed an order on 5/14, and the system told me it would be delivered on 5/16. I had gotten and email on 5/14 stating the order shipped and was given a tracking number. The tracking number did not work I contacted customer service to find out why. At first they said they could not help, because their system and not been updated with the tracking number. Finally, on 5/16 I was told the order takes 2 days from the date of shipping and would be delivered on 5/17. However on 5/14 an email confirmed it was shipped, and the system during the order process said it would be delivered on 5/16. Why am I getting this runaround? Why does customer support treat me as though I’m ignorant?
I’m tried of being stuck in a CSR’s script. They are afraid to take ownership of an issue… FREE them, give them the authority to take ownership of issues and see them through to the end. Why should I continue to do business with Sears when I’m treated so poorly?