- Montevideo, MN
I purchased a Craftsman lawn tractor in March of 2011. I have had it for just over two years. It stopped running about 3 weeks ago while I was mowing. I called to set up a service call and they came today and informed me that my engine was blown and that I would have to replace it. I am out of the warranty period. Is there anything else that can be done? its a new mower. I spent good money, banking on the quality that I percieved with the Craftsman brand and now I am out $2000 and have to buy a new mower. Not happy right now.
The repair guy said that there was oil all over, true, but he said that there was no leak that he could see so he concluded that the oil dipstick must have been loose. I asked him if it was loose when he opened up the mower and he said it was not. Sounds like a motor failure to me. That’s a bunch of **** that Sears won’t stand by their products better than this. The mower I had before was 18 years old when I got it and it just finally failed 2 years ago after I had it for 5-6 more years. I hope someone from Sears corporate customer service reads this and responds to me.