- Keller, TX
I purchased a Craftsman model 917-374551 which was your top of the line mower and have had problems with it since I purchased this one. It has spent more time in the repair shop than cutting my lawn yet I can not get it replaced. I even got the warranty from Sears, all I get is the run around. Why has Sears stopped standing behind their products?
The first several times the techs said it was related to the carborator, even rebuilt it, but this last time after they screwed up and my mower sat in the shop for over a month before it was even sent out for repair they said it was just bad gas and returned it without doing anything. This almost ended with an altercation in the repair shop due to a manager who would not let me file a onsite complaint.