- Portland, OR
I submitted an order for 2 mattresses on Dec 3rd (confirmation #437330442) I have not received them and want to cancel.
I submitted an order for 2 mattresses on Dec 3rd confrimation #437330442 and have been extremely patient to hear from someone on delivery. I have made many calls probably spent at lest 3 hours total on the phone to find out that the entire order was never received from Homedirect to a local distribution company here in Portland. I am currently being charged for an order that I never received. I have called Sears to cancel the order and received an email today that states “Thank you for shopping at Sears.com!
Unfortunately, we are unable to cancel the (item) from your order reference number XX. The item is expected to ship on XX/XX/XX. Once the item has shipped, a tracking number will be provided to you within 48 hours. (The XX’s are in the email I did not X ot the information).
Again, I contacted Sears and again feel as if I can not rely on what I am being told. I still have charges on my card and do not have the merchandise, nor the proof of cancellation. I am ready to cancel my card with Sears all together. It has been a really awful experience.