Question

I want to know how to return or exchange a mattress that I have had for less than two months. It cost me over 2000.00 and is already sagging really bad and causing me to have back pain. This is the reason that I bought a new mattress in the first place.

I chose top of the line stearns and foster firm. Not even two months later and there is no firmness and really bad sags on both sides where my husband and I sleep.

Answers

1 answer

  1. Hi saggingstearns!

    Happy Thanksgiving!Thanks for visiting MySears today with your question! You should be able to return your item in its original packaging, with your original receipt for a refund or exchange within 90 days of purchase.

    Let us know if you have any further questions or if there is a problem with your return.

    Thanks!

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