Question

I was given a gift certificate to sears portrait studio, which has since gone out of business. My gift certificate is still valid and i would like to know how i will be reimbursed/ how it wil be honored?

Answers

3 answers

  1. Twoxquisite,

    Hi, my name is Brian H. with the Sears Cares team. We’re sorry for any inconvenience you’ve experienced with your gift certificate. We would be happy to contact you directly and assist in getting this resolved. Please send the following information – contact # and screen name (Twoxquisite) to smadvisor@searshc.com. Again, we apologize for any inconvenience and we look forward to speaking with you soon.

    Thank you,

    Brian H.
    MySears Community Moderator

  2. Hi there, Twoxquisite! Welcome to MySears! Thanks for your question today. I am going to pass this along to SearsCares, the customer service escalation team. They will be happy to take care of your Portrait Studio refund for you.

    A team member will be by shortly with a response. Once they post, I will let you know via email which will include a link back to this thread.

    Thanks!

    1. In response to SHC-JulieK

      Thank you kindly and I look forward to your prompt response.

      Edwin