Question

I was scammed by Sears / ALINTECH – DO NOT BUY WITH SEARS ONLINE !!!

I guess Sears does not care about who they use as a 3rd party sellers on their site. So attention all SCAMMERS … you should advertise your SCAM on sears.com

Answers

10 answers

  1. Yea, Alintech got me, too. I get questioned by Customer Service but no action. I purchased in July, 2013. So when is something going to be done? I have lost important files, time and money; my computer now has not operating system. I have been emailing back and forth with the **** at Alintech, mind you with customer service as well, but no intervention. I threaten with the NYS Attorney General. I guess that is my only recourse. If Sears won't stop this 'retailer' then I will.

    1. In response to JoFeene

      No, I didn't use profanity. I called him ?erk.

    2. In response to JoFeene

      JoFeene,

      Hi, my name is Brian with the Sears Cares team. We're very sorry to hear your having similar troubles with one of our online vendors. We would be happy to speak with you and assist any way we can to help resolve the problem as soon as possible. Please send the following information – contact #, screen name (JoFeene) and phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for any trouble we have caused and we look forward to speaking with you soon.

      Thank you,

      Brian H.
      MySears Community Moderator

    3. In response to JoFeene

      Hello, Brian. I have already sent all documents for this issue to the email you gave above.

    4. In response to JoFeene

      Great, JoFeene! Look to hear from your case manager soon.

      Thanks!

  2. tkron
    My name is Liz and I am a member of the Sears Cares Escalations team I saw your post today and wanted to reach out to you to offer our assistance. I am very sorry to see that you had such a disappointing experience with your online order. It is frustrating enough to encounter any trouble with your order, much less to not receive the help you need when you call us for support. We would very much like to connect you with a dedicated case manager to further discuss your situation and ensure that your return needs are met to your satisfaction. At your convenience please contact our office via email at smadvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the order was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your (MySears) screen name (tkron) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon. Thank you, Liz R. MySears Social Media Moderator

  3. It looks like they were kicked off of Amazon with a storefront called Alinstore0330. So of course they would be on Sears.com, they can't get away with messing with the customer on AMAZON. Sears on the other hand, umm, different story.

  4. Hi tkron! Thanks for posting your feedback about this particular Marketplace seller. I will be sure to pass it along. We would also like to get you connected with the SearsCares team so they can help resolve the issues you have had. Check back on this thread shortly for a reply.

  5. Stick with Sears shipping or better yet store pick up for best results and easy returns/adjustments. Never used the "outside" venders which most hosts have little control. Sears.com has been a good experience for me.

    1. In response to Vimk

      Alintech is back. They are still selling their pirated software on sears.com. Don't buy from Sears.com until Sears stops allowing scams to be sold on their website.

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