- Gainesville, FL
I will never shop at sears again
We bought a Panasonic Plasma TV 2 years ago. It died 2 weekends ago. We bought the master protection agreement so I called and was given the run around the entire weekend. I was finally told to call back Monday at 11am my time because there were no techs in and they couldn’t do anything until then. I called got the part ordered at which time I asked you can do that from over the phone? They said yes that the TV have codes on them now and they fix it right all the time. I was then given a repair date of may 7th which was close to 4 weeks with a broken tv and to call back when the part arrived that they might have a cancellation. A week went by and I didn’t get the part. I called and found that the order had been canceled. They reordered the part. I went home that day and it was at my door.. Repair guy comes in and places part in tv turns it on and says its fixed and leaves. I get home and the TV has one small black and one huge black horizontal bar across the screen. I call again and there is no apology just straight poor customer service and the next appt is you guessed it a month out.