I’ll tell you what I have found out. Their customer service people are terrible. Across the board. There is no continuity of care at all and it makes for a seriously frustrating experience. Totally patronizing and they have no idea what they are talking about. They made mistake after mistake with me and I was never able to talk to someone who could actually take care of my problem (which was their fault in the first place). Don’t shop online with them, just go to a store. But if you do, watch out, their iPods (his word not mine, it was actually an iPad) might not be working so they will have to ‘resort’ to their old IBM systems.


4 answers

  1. In store is just as bad.... They just refer you to a contact center, and you spend hours on hold a d being transferred around... They don't solve issues, just hope you will give up

      • San Jose, CA

    The store I went to had even smaller iHeld's, connecting wirelessly with a remote printer, located somewhere else in the buildin.

    But, I GOT my Craftsman milk crates!

  2. megansparboe,

    Hi, my name is Brian with the Sears Cares team. We're very sorry to hear that we've missed your expectations with regards to our customer service. We do not condone rude or unhelpful treatment of any of our customers. We'd certainly like to speak with you so we can address the problems and assist you any way we can. Please send the following information – contact #, screen name (megansparboe) and the phone # used at time of purchase to Again, we apologize for any trouble we've caused and we hope to hear from you soon.

    Thank you,

    Brian H.
    MySears Community Moderator

  3. Hi Megansparboe,

    We are very sorry that you had such a negative experience with trying to get your concerns or issues resolved and being treated in such a manner.

    I have escalated to one our SearsCares team members whom can provide you with one specific case manager to help resolve any issues that you might be experiencing.

    If you can please check back to this thread periodically one of our team members will be responding with additional information in how they can further help you.

    Thank you!