Question

I’m pretty aggravated right now. Less than a year ago I spent almost $2K on a Kenmore Elite front-loading washer and dryer, and the washer isn’t working. I spent literally all day on the phone trying to schedule an appointment for a repair, and now when I finally get through I’m told the earliest they can schedule the appointment is May 13 – 2 weeks away! I have a lot of laundry to do, and 2 weeks is unacceptable! The thing shouldn’t have broken within the first year to begin with, but having to wait that long is just as frustrating! Isn’t there any way to expedite this?

Answers

2 answers

  1. Theweitzels05, my name is Liz and I am a member of the Sears Cares Escalations team I saw your comment today and wanted to reach out to you to offer our assistance. I am very sorry to see that you had such a disappointing experience with your washer. It is frustrating enough to encounter any issues with your washer, much less scheduling an appointment and having to wait for two weeks. We would very much like to connect you with a dedicated case manager to further discuss your situation and ensure that your washer is repaired in a timely manner. At your convenience please contact our office via email at smadvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your MySears screen name (theweitzels05) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon. Thank you, Liz R. MySears Social Media Moderator

  2. Hi theweitzels05! Welcome to MySears! I am so sorry to hear about the issues you are having with your washer and the long wait time on your repair. A SearsCares team member can discuss this with you further if you would like. They will reach out right here on this thread requesting more information to get the ball rolling. Check back soon. Thanks!