- Topeka, KS
Is Sears a trust worthy company that will refund money when a product arrives damaged? It’s not looking like it.
I am posting this comment to avoid filing a formal BBB complaint vs. sears. The back story is that I ordered 2 pieces of furniture in April, I received one in May that was to be used in a newly finished bedroom. I wished to have both pieces before we moved these items up stairs and set them up. Called many of times inquiring about the second item. I was always informed that it was going to be shipped and would be here soon. Then OVER 2 MONTHS LATER I received the final piece of furniture and went to set up the pieces. Upon opening the packages, they were packaged poorly and most of the wood was cracked or otherwise damaged. I then called Sears in late July inquiring about a refund and returning the items. I was told that I would be sent a return slip via e-mail and refunded my money promptly. I then called today, about 2 weeks later and was told that Sears was still in the process of deciding if they would send me a return slip or refund any monies. This is absolutely ridiculous. I will be filing a complaint with the Better Business Bureau if this matter is not addressed within 24 hours as your website indicates. I want to return these items (as I did not get what I ordered, but received damaged goods) and I want a refund of my money. I do not believe this is asking too much!