Just spoken with one of your customer care people and guess what. I got standard responses. We sympathize with your problem but can do little to resolve this issue. Take a look online at all the complaints about this model and tell me there is not a major issue with it. A compressor breakdown after less then 2 years but over the 1 year warranty and the part can’t be replaced anymore. The model should have been recalled and full refund issued to all those who purchased this heap of junk. For those that don’t know you all should have received a letter about getting a rebate for the extra electrical use after a DOE study. Didn’t even get one myself but after doing research found a website that has a claim form on it. ( ) Word of advice you need a reference number to put in a claim or have to call a helpline number which you have to hold on and if your lucky you may get through to someone before they hang up on you. I am totally disillusioned with Sears and wouldn’t recommend any Kenmore product to anyone.My advice go elsewhere before buying at Sears as they can do nothing to help you should your appliance fail out of warranty. Just wish I could speak to one of the higher Managers in Sears HQ that can do something rather then a person in a call center following a script.


2 answers

  1. Dear graham_wallace63,

    We appreciate you for taking the time to reach out to us. My name is Edwin and I’m with the Sears Cares Social Media Support team. We apologize for the troubles encountered with your appliance. We’ve forwarded this information to your case manager for attention and for a follow up call. Again, thank you for reaching out to us.

    Edwin C.
    MySears Community Moderator

  2. Hi graham_wallace63! I will be sure to let your case manager know your update. Thanks for posting!