Question

Kenmore Elite Fridge, bottom freezer is not cooling.

I have a Kenmore Elite Fridge with a Bottom Freezer. This is four years old. The freezer portion has stopped cooling. This unit has also ceased making ice.

Answers

1 answer

  1. I'm sorry you are having this problem with the freezer. Unfortunately, without the model number I will only be able to provide some general information. Check to see if the fan motor is running in the freezer and also check the back wall for a thick frost accumulation. If the fan is running but you notice this frost accumulation, it will indicate a problem with the defrost system. If there is no frost and if the fan motor is running, then it could be a sealed system problem. A technician would need to make this type of check and repair. You can call 1-800-469-4663 to schedule a tech to come out. I hope this will help you.

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