- Fremont, MI
Last evening the ground drive belt for my Craftsman Tractor broke. I do not blame Sears or anyone for that. In ordering a replacement belt the Sears Online parts order system would not allow me to select either Priority or Expedited Shipping. I need this belt now because I use this tractor for snow removal. Both Parts Direct and Customer employees did their jobs as I am sure they were trained, they read the scripts off their computers. I NEED THIS BELT NOW NOT IN EIGHT DAYS. THE US POSTAL SERVICE, UPS, FEDEX AND ALL WOULD BE DELIGHTED GO TO YOUR DC AND GET MY BELT TO ME TOMORROW AND I WILL BE ABLE TO CLEAR MY DRIVEWAY. WHY IS IT NOT POSSIBLE TO USE OTHER CARRIERS TO MOVE EXPEDITED PARTS. WHEN IT COMES TO CUSTOMER SERVICE SEARS GETS AN F.
This belt for my tractor is not stocked at our local store.