- Saint Cloud, FL
We bought a mattress on 6/12 and is sagging. The tech. came but apparently we don’t qualified for warranty because is less than 1 1/2 in. I understand policies but this one needs to be consider because is not fair. This mattress is really damaged and the sagging is more than 2″ when the person lies down but unfortunately the memory foam inside the mattress make the mattress go back to original position when the person gets out of bed. My husband side is the worst. I switched position with him and I can tell is a nightmare, our backs are in pain. I need you to take my concern very seriously because it is. We are not lying about the sagging. We are not playing, it’s horrible. I read a lot of bad reviews and comments online about Sears and the mattress warranty but I rather to come to you first because I still have faith in your company and I know you can do better. Thank you for your understanding and I hope to hear good news from you soon.