Members can now Chat Live with Store Associates
Sears has rolled out a feature called “Store Assist” on Shop Your Way Mobile.
Tired of emailing Sears general support for store questions???
The app allows members to select their local store, and bring up a list of all online/offline associates from the various departments.
The Store Assist feature is currently in beta and only available to connect with stores that have sales associates/staff equipped with Ipads and iHelds.
Associates that are offline can still receive messages which they will be able to read whenever they next login / return to work.