- Menlo Park, CA
My fridge broke down one month out of my 12 month manufacturers warranty, Kenmore Elite. Sears refuses to fix it. This is not bad luck, this is BAD MANUFACTURING. I asked Sears to stand behind their product and they won’t. Asked to speak to a supervisor, he refuses to take my call. Jeff Lopez is his name. How is that acceptable customer service? Sears: you need to stand behind your products or go out of business! Can I please return my fridge and you can give me my money back so I can take my business elsewhere? Thanks!
Unacceptable customer service!!!!!!!!!!!!!!!