my gift card #6004924135922011 shows a balance of zero my old receipt has a balance of $15.10 why is this happening?


1 answer

  1. Hi mmor!

    Welcome to the MySears Community!

    Good question! Please click here and again check your gift card balance using the old receipt. If still not matching up you will need to reach out to our online Customer Representatives for they will be able to check into this issue further for you.

    Let us know if you have further questions.

    Thank you!