We apologize for the trouble you’ve experienced with your washer and dryer set. My name is David with our Sears Cares Escalation team. We would be happy to have a case manager discuss this situation with you and assist in addressing your concerns. At your convenience, please contact my office via email at firstname.lastname@example.org so we can help. In the email, please provide a contact phone number and the phone number the washer and dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (KCKrystal) you used to post on this site, for reference to your issue. We look forward to speaking with you soon.
MySears Community Moderator
Hi there, KCKrystal! Thanks for posting your question on the MySears Community today. I am so sorry to hear you are having such trouble with your new washer. I can imagine how disappointing this whole experience must be. We can have the SearsCares team help to get this resolved for you.
A team member will reach out here in just a bit. Once a response is posted, I will contact you via email to let you know so you can directly connect with them ASAP.
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