- Dearborn, MI
My mother-n-law (Benita ****) was having a problem with one of her garage door openers she had originally purchased from Sears some time ago. She went to Sears (Lincoln Park, MI) store to purchase a new one and was told she had to order one. The salesperson ordered one for her at the store and she paid for it in the amount of $28 cash, this was on November 7th. Ten days later she went back to the store, because she waited on the phone for over an hour for an answer as to where her order was. This second trip to the store (and we know what time of the year it is) took two and one half hours to get helped. The Manager told her then it was still ordered and he would have the item shipped to the store and call her when it came in. Well… we went back to the store on November 28th to cancel the order and get a refund. It took about another hour to get nowhere. We were told the order could not be refunded to her at the store (Lincoln Park, MI) where she originally placed and paid for the item. WHAT!!!??? Also we were told the item was not available… WHAT!!?? So Sears took my Mother-n-Laws money and ordered her an item she would not get. Information is as follows: SALESCHECK #012501063216 DATE: 11/7/2012
She just wants a refund of the cash she paid for the item she did not receive.