Question

My order still says processing & I am pretty confused. So I ordered a comforter set on July 24th & selected to have it sent to a Sears store. It said it would take about 7 days to be delivered to the store near me. Well today is the 7th day, & on my Sears accout the item still says “Processing” under the order status! & my account also says this: “Email with Next Steps Will Arrive July 28 – July 31, 2013″. Today is the 31st and I never got another email with further steps on it. Anyone know what this means? Does this mean my item hasn’t even shipped yet?! Im very confused and honestly quiet mad.

Answers

1 answer

  1. Hi pamsellslv! Welcome to MySears! Have you spoken to anyone through Sears Customer Service on Sears.com? The "click to chat" folks are especially helpful and will be glad to check on your order for you.

    Let us know how things go for you!

    Thanks!

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