Answers

6 answers

      • San Jose, CA

    So. How's the furnace doing?

    Is it all fixed/ cleaned up?

    What was wrong with it?

    Was there any preventative maintenance that wasn't done, that you now are aware of needing to be done, to avoid another emergency service call?

    Closure is Good.

      • San Jose, CA

    Do you own a shop vac?

    Changing the furnace air filter and vacuuming the metal micro-screen heating cover (on a gas furnace/ water heater) is an owner/ operator maintenance procedure you can do that might get the beast a work'n again.

    Doh! I have to find that appliance coil cleaning brush for cleaning or fridgerator "bottom coils". We've got TWO dogs...

        • San Jose, CA

      Found the appliance coil cleaning brush, popped off the front plastic fridge grill and about 15 minutes later was finishing up the front of the coils with the wand and brush attachment that came with our upright vacuum cleaner.

      Then dumped the vacuum see-through dust collector and dry brushed and finally soap and water cleaned the "cleanable" inner finned filter and foam ring filter.

      Fridge is cleaned, washable filter are finish drying to the upright vacuum, with no need for service calls.

      Life is good.

  1. Dkfitzg,

    Please accept our deepest apologies for any inconvenience and discomfort you are experiencing due to your furnace being in need of repair. We realize with the sudden weather change it is essential to for the furnace to be in proper working order. We certainly understand the urgency of this matter and would like to speak with you in regards to this.
    At your convenience please contact our office via email at smadvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the furnace was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your MySears screen name (Dkfitzg) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.

    Thank you,
    Zenaida M.
    MySears Community Moderator

  2. Hi dkfitzg! We can get a SearsCares team member to help! Check back on this thread shortly for a response.

  3. Sears considers 2 weeks for a service appointment to be acceptable. If you are under warranty or a maintenance agreement, you are pretty well at their mercy, if not call a company that provides actual customer service.