Question

Need the email address for Sears district or customer service manager for Southeastern Region

No response to my complaint from the store or customer service

Answers

2 answers

  1. amjenkins,

    My name is David with our Sears Cares Escalation team. If you need assistance filing a complaint regarding customer service or a purchase, we would be happy to have a case manager discuss this with you. At your convenience, please contact my office via email at smadvisor@searshc.com. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (amjenkins) you used to post on this site, for reference to your issue.

    Thank you,
    David W.
    MySears Community Moderator

  2. Hi amjenkins! Thanks for posting on the MySears Community today! We can get you in touch with SearsCares, the customer service escalation team. They will be happy to hear your complaint and do what they can to help. I will reach out via email shortly.

    Thanks!