- Spring Valley, CA
My name is Liz and I am a member of the Sears Cares Escalations team. I saw your comment and wanted to reach out to you to offer our assistance. We are very sorry to hear that you are having such a frustrating experience with your appliances. We can truly understand how important it is to have working appliances in your home. We would be happy to have a case manager contact you and address your concerns. At your earliest convenience, please send the following information – contact #, screen name (jpye), phone # used at time of purchase to email@example.com. Again, we do apologize for the inconvenience and look forward to speaking with you soon.
My Sears Community Moderator
Thanks for reaching out to share your concerns. I am very sorry to hear about this disappointing experience that you have had.
I will be escalating your concerns to our Sears Cares team who will do what they can to help you with these issues. Once a response has posted from Sears Cares, I will be reaching out to you via email.
Thanks again for taking the time to reach out and providing us the opportunity to help!
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