On 12/26/12 I purchased two pair of glasses from Sears. One pair was returned because the staff said they could not adjust RayBan glasses and they gave me plastic glasses. On 2/26/13 we left on a 2 month camping trip. The plastic glasses were so heavy I had constant headaches and they would not stay on my face. In desperation I finally went to another store and bought replacement glasses. I realize the warranty period on the Sears glasses had expired and chalked it up to a bad experience. Today my husband reminded me that Sears has a policy of customer satisfaction and that I should contact you in that regard. I would like to return the glasses and receive a refund of my $299.99. Sales check #016156617519 Receipt # 647601878 Thank you, Joyce P. Whitley


2 answers

  1. ggmjoyce,

    Hi, my name is Brian with the Sears Cares team. We're sorry to hear the glasses you purchased ended up being more of a problem than they were a help. We appreciate you letting us know and we'd like to look into the situation to assist any way we can. Please send the following information – contact #, screen name (ggmjoyce) and the phone # used at time of purchase to Again, we apologize for any inconvenience and we look forward to speaking with you.

    Thank you,

    Brian H.
    MySears Community Moderator

  2. Hi ggmjoyce! Thanks for posting here today! I am sorry that you had such troubles getting your glasses replaced. We appreciate you giving us a chance to get this resolved for you. Please check back here for a reply from a SearsCares team member. They will reach out to help.


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