- Waltham, MA
Once again Sears promises to make right but in the end delivers nothing but frustration.
I spoke to my case advisor on Thursday (Sept. 19th) and told her that no one had contacted me in over a week. That has not changed as of today. Chris, the manager at the local Sears (Natick) who initially called me on Wed. Sept. 11th (the day you first called me) has not called me since that day when he said he was working on it (12 days ago). I purchased over $1,000 worth of merchandise on Aug. 11th (sales tax holiday in Mass) and this is the thanks I get. I have to drive to Sears 4 times to pick up the correct grill (pay my friend’s gas money to borrow their truck each time), then I get delivered a damaged grill, then have to call the store manager, call customer service, take time off of work to wait for a tech to come to my house to tell me he can’t fix my grill, write to Sears social media customer service, tell my story over and over again and listen to people who promise to make it right, but in the end deliver nothing.
At this point it’s too late. I am done shopping at Sears. Please pass along to your manager that not only am I done with Sears, but I will be sharing my miserable experience with friends and family so that they will hopefully never shop at Sears again either.
I will also be posting the results from dealing with Sears Social Media Customer Service on the community boards this morning.