Question

Our 9 month old Kenmore Elite Dishwasher started gushing water. We pulled out the washer to find that the washer plug had become so overheated that it melted the plug to the back of the washer and the side of our cabinet had been melted also. Cannot get anyone to discuss this on the phone. Service tech took 3 weeks to get an appointmentMy 9 month old Kenmore Elite Dishwasher started gushing water from the bottom. We turned off the water and pulled it out to find that the plug had melted into the

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1 answer

  1. pleasehelpme5259,
    We apologize for the troubles you are experiencing with your dishwasher. My name is David with our Sears Cares Escalation team. We would be happy to discuss this situation with you and address any other concerns you may have. At your convenience, please contact my office via email at smadvisor@searshc.com so we can help. In the email, please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (pleasehelpme5259) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.

    Thank you,
    David W.
    MySears Community Moderator

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