Question

Our refigerator died. Due to miscommunication the part was ordered. It turned out that the repair exceeded the value of the Whirlpool unit. Thought we canceled the repair but the part showed up anyways. The repair tech took the part and left a reciept SO 41254832 on July 3. As of today, July 22 there is still not a credit on my card. We were also told that the service contract sold to us at 279.99 would be refunded (less the service call) and that has yet to show as well. I have called several times and each time was transfered to a different dept to only find them closed. At this point, I am out nearly $500 with nothing to show. My faith in Sears is pretty much shot. At least I have a reciept if I need to persue legal actions. Sears, are you willing to stup up?

Original order date and cancel date of repair was June 28, 2013

Answers

2 answers

  1. MattBartelt,
    My name is Liz and I am a member of the Sears Cares Escalations team. We are truly sorry for the troubles you have encountered with your refrigerator repair. We certainly can see why you are so disappointed and upset over what has occurred with your refund. We would very much like to connect you with a dedicated case manager to further discuss your situation and ensure that your needs are met to your satisfaction. Please send the following information – contact #, screen name (MattBartelt), phone # used at time of purchase to smadvisor@searshc.com. Again, we do apologize for the inconvenience and look forward to speaking with you soon. Thank you, Liz R. MySears Community Moderator

  2. Hi there, MattBartelt! Welcome to MySears! I am sorry to h ear you are still waiting on that refund. The SearsCares team will be happy to follow up with you and make sure this is resolved for you. Check back on this thread soon for their reply. They will do what they can to help.

    Thanks!

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