Question

Physical Address for Customer Complaint Letter

What is the physical address to which I can send a detailed complaint letter?

Answers

4 answers

  1. Dear cjhking,

    My name is Edwin and I’m with the Sears Cares Social Media Support team. We’ll be happy to assist you in addressing any of your concerns,and we do apologize for any troubles we may have caused you. We would like to speak to you and addressed them. Please send the following information – contact #, screen name (cjhking), phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you soon!

    Thanks,
    Edwin C.
    MySears Community Moderator

    1. In response to SHC-EdwinC

      Edwin - thank you for your reply. I sent an email to the address you provided with an attachment detailing our complaint. Look forward to a prompt and satisfactory resolution.

    2. In response to SHC-EdwinC

      Thanks for letting us know, cjhking!

      Keep us posted on the progress toward resolution.

  2. Hi cjhking! Welcome to MySears! We can help you on our Community with any complaint you may have. The SearsCares team is the senior escalation team, and they have the ability to assist with your issue, and will be happy to pass along your feedback as well.

    Check back right here for a response from them shortly.

    Thanks!

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