- Whitehall, PA
Poor Customer Service
Purchased a Whirlpool Gold refrig from Sears. At the same time, we purchased a dishwasher, a microwave, an oven, washer, and dryer.
All have the extended warranty on them.
Refrig door cracked at the top where the bracket holds the door, and the door is basically hanging on by a thread.
Had service out here, they told me that they would have to order the door from the manufacturer, have it shipped to my house, and then call for an appointment.
When you call for an appointment, it’s over a two week wait, and it’s been over a month now, and no door.
I have called and spoke with customer service, only to be told “it could be six months”.
What good is it to have a warranty, if you can’t get the parts in a timely fashion?
Here was Sears offers so far:
We will give you a 250.00 credit to go out and buy a portable refrig or, you can rent one, pay for it, and we’ll pay you back.
Why don’t you just replace it instead of making me wait possibly 6 months?
As you can see, we have been very loyal Sears customers but, we are now rethinking buying anything from them again.
There are plenty of other vendors out there that would treat us like a valuable customer.
The door is very heavy, I have a young child, and a few dogs.
If this door lets go and hits someone, they will be seriously hurt.