- Walnut Creek, CA
Price changes AFTER I added an item to my cart.
I went online late last night to order a Craftsman 26 in. 5-Drawer Heavy-Duty Ball Bearing Top Chest that was priced at $149.99 on the sears.com website. After I added the item to my cart, I proceeded to sign up for a sears.com account, and when I went to checkout, the price had increased to $279.95. Through the online chat, nobody seems to have any desire to help me with this issue. If you don’t value my patronage, I’d be happy to shop elsewhere – regardless of always have gone to Sears for all my tool purchases in the past.
Please provide me with the address where I can contact your CEO regarding this matter, issues with your website changing prices in the middle of the ordering process, and your less-than-helpful Customer Service Department. Thank you.