- Brooklyn, NY
Problems with washing machine
Went to Sears store in Jersey City 4 years ago. Explained to sales rep what we would be using the washing for a pet store, dog kennel, grooming etc., and will be washing towels, beds, blankets etc. The sales rep knew we had a store and suggested the model we currently have. We have called for repairs about 3 times in the past with no problems. Today we needed emergency repair and was offered February 3 which means we will be without a washer for 18 days. We were also told that our warranty/extended warranty would be canceled because we are using a residential machine for commercial purposes. I reiterated what the sales rep sold us knowing that we were a commercial business but the person said that did not matter and that we would be canceled from any warranty etc. I ended up speaking with a manager and they said we would be grandfathered but could not explain why this was happening. We were also told that when the technician comes out they will see that the machine is being used for commercial purposes and he will have the authority to have our warranty and extended warranty canceled. We are having our plumber come to make sure pipes are fine but they will not work on the washing machine. Our big issue is why would Sears sell us a residential washing machine with we clearly stated that it would be for commercial use. And now even after paying for extended warranty will be canceled.