- Southampton, PA
PS4 Cancellation issue?
I have just received an email that my pre-order on my sons birthday gift (PS4) was cancelled over 16 cents of sears rewards points that could not be authorized. It said that in order to fix this situation to go into my shopping cart and fix the payment so that the order could be processed and shipped. I went to go to my cart and there was nothing to be found, and in the order center my order was cancelled. I went to add it back to the cart and found that it could not be ordered. When calling the customer support center they told me there was nothing they could do because the order was cancelled and that it was cancelled because of lack of availability of the item not the 16 cents. I’ve now received two different explanations, both of which are unacceptable as my son is now without the birthday present he wanted badly. On top of all this the persons name who signed the email Imran Jooma, has had multiple complaints on here and on the internet in general saying that he is not a reputable person within your company. This whole situation has soured me from sears and kmart and I seriously doubt I will make any purchases with you again. I now have to go explain to my son why his birthday present will not be coming. Thanks Sears/Kmart!