Question

Purchased a central heating/ac complete unit from Sears on June 8th when the sales rep came out, was suppose to be installed no later than June 14. We received a call that they would be out on the 17 or 18, well here it is June 24th and we have heard from NO ONE!!! I can’t even get anyone on the phone to talk to me about this issue. I have called and called, is there anyone else besides the San Antonio office that can help with this situation. they don’t like to return calls.

Answers

2 answers

  1. Txbug7, my name is Liz and I am a member of the Sears Cares Escalations team I saw your post today and wanted to reach out to you to offer our assistance. I am very sorry to see that you had such a disappointing experience with the installation of your central air and heat unit. It is frustrating enough to encounter any trouble with your installation, much less for the installation to be delayed. We would very much like to connect you with a dedicated case manager to further discuss your situation and ensure that your needs are met to your satisfaction. At your convenience please contact our office via email at smadvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the unit was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your MySears screen name (txbug7) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon. Thank you, Liz R. MySears Community Moderator

  2. Hi txbug7! Thanks for posting your question on the MySears Community today! I know it is so hot down in Texas right now, so you are probably anxious to get that a/c unit up and running. We can have the SearsCares team help. Please check back right here for a reply from a team member. They will follow up with you to make sure your unit is installed. Thanks!

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