- Virginia Beach, VA
Replace rinse aid cap in ken more elite dishwasher
My mother didn’t attach the rinse aid cap correctly in her Kenmore Elite dishwasher. The cap fell down and was melted by the heating element. Now everything she washes looks terrible. I called customer service and was give the royal run-around. Charging me $57 plus shipping is not going to happen. As a 45 year Sears customer any future purchases at Sears Holding companies hangs in the balance. While many companies would happily just ship me this little, but important cap, the Sears customer dis-service representative took a tough luck attitude. IF this is indeed the Sears company attitude, please let me know so I can shop elsewhere in the future. Somehow after spending thousands, the inflexibility to send me this stupid, little cap just seems so petty. I know Sears is in serious financial trouble but come on, this is one of the little things that destroy a company.