- Sandy, TX
Rude associate at a Sears Outlet store , store # 9284
Hello Searsoutlet customer team -
My feedback is for phone customer service for order # 8112260608 from store #9284. I selected three major kitchen appliances online, and they were all showing to be available from the above store. However, I was having problems checking out as it kept on showing “invalid city, zip and state” combination when i tried to check out. I called the 1-877-xx number, and they helped me navigate this. They also advised that before placing the order, I should call the local store at 512-257-0865 to verify that the items are still available as they don’t have a real time inventory on-line. The customer rep was very patient and nice.
I called the above number (512-257-0865, for store#9284 in Austin, TX) , and asked an associate to help me find if these items are still available before I place my order online. This associate was very rude, brash and not ready to listen. He kept advising me going to website to find out if the items are available, and I told him that I have already done so, and was advised to call your store to verify if they are available or not. But, he kept making fun of me that I did not know how to use the website, and how he spends his time helping people navigate the website when he should be helping customers. He repeated couple of times that he cannot help me shop on line. I said to him that I don’t need help shop online, I only needed him to look up three items from their item numbers, and verify if he has them or not in his store. He refused, saying he is very busy with customers , and I should drive in to find if the items are available or not. I told him that I am moving to this new home in TX, and I am remotely shopping these appliances so that they are ready and installed before I move in, and I cannot drive to his store as I am in Utah. But, he sneered again and expressed his frustration that he cannot help me shop online. This call was made around 1:00 PM CT on 8/11/13.
Although I understand that when I place an order online, the order is first verified by local sears store before credit card is charged, all I was trying to do is follow the advise of 1-877-xx Searsoutlet number and do due diligence before placing the order online. Given the customer service I experienced at this store, I am not sure if I will return back to Searsoutlet for future business. I am in the process of upgrading my other kitchen appliances, and also my kitchen counter-tops. Not sure if I can work with someone who is so rude, not listening, and just acts pricey and too important.