Question

SEARS BUYERS BEWARE!!!! I live in Park City, UT. Sears came in with their “we are Sears” story and charged me 23k for a new roof that had leaks. Sears told me I had to replace me roof, which would solve the leak problem. Sears charged me a ~30% premium but assure me it was for peace of mind “you know we will always be there to fix and problems”. They came in installed a new roof, but screwed up everything from gutters, flashing, nails left in the roof, snow melting cables, electrical outlets, etc., but to cap it off the roof is leaking worse than ever. I now have major water damage. I called them a millions times, posted on Facebook and 2 years later they escalate to their executive offices, which after 3 months of biweekly calls ended up with the same Utah contractor who did nothing … big surprise. They then charged me an additional 2k to “fix” the snow melting cables. The contractor came out with $30 cables that he bought at home depot when I confronted him on the scam, he then came back with other cables that he installed incorrectly. Another 3rd part contractor came in and reconfigured them but I now have silver nails on a black roof with nothing attached to them. At the same time Sears offered to install a steam humidifier for an additional $2k and last years the faulty humidifier drained 250k gallons of water above out normal usage, which forced the water company to come pay a visit. The water company fined me for excessive usage of water and their engineer shut off the humidifier telling me it was the worst setup he had ever seen and that there was “no fixing this installation”. Sears has never stood by their guarantee and has not remedied the situation. The 30% premium was a rip-off and the sales guys that pitch that story to me are no longer with the company.

Answers

2 answers

  1. Hello Nolanroofripoff,

    Thank you for posting about what you’ve experienced regarding your roof repair and attempts to get more assistance, please accept our sincerest apologies. Our goal is to provide and support quality goods and services at every opportunity; yet it seems we missed the mark in your regards. My name is Brian and I am a member of the Sears Cares Social Media Support team. We are truly concerned and would like the opportunity to provide further assistance. In order to have a case manager contact you directly, please send the following information – contact #, the name and phone # used at time of purchase, as well as the screen name (Nolanroofripoff), to reference your post to smadvisor@searshc.com. Again, we apologize for the challenges you have experienced and we look forward to speaking with you soon.

    Thank you,

    Brian L.
    Social Media Moderator
    Sears Social Media Support

  2. Hi Nolaroofripoff!

    Thank you for posting your feedback with us in the MySears Community.

    We appreciate you bringing this issue to our attention!

    I am so sorry to hear of all the troubles you and your family has experienced with the installed roofing. I can imagine how disappointing this whole experience had been.

    Your concerns have been escalated to our SearsCares team help to get this issue resolved for you.

    A team member will be reaching out requesting contact information. Once a response is posted, I will contact you via email to let you know so you can directly connect with them ASAP.

    Thank you!