- San Diego, CA
Sears clearly doesn’t care. I’ve had 4 deliveries from Sears Outlet of high end appliances that were not useable for reasons varying from arriving in pieces to being cracked on installation. I have made over 15 emails and the same amount of phone calls and I have been home on 6 separate occasions to wait for delivery/ pick up/ install/ re-install/ dismantle by Sears. I still have no appliances and having waisted months on installation/ delivery/ pick up/ refunds of much anticipated appliances which were in perfect condition before leaving the store, I am beyond upset. So what should I do? Give Sears another shot or try another merchant? Sears offered me 15% off one item as compensation for all the problems they caused!! I don’t think Sears Cares at all!
This is the response I got from Sears after I asked for a more senior manager to look over my issues!!:-
I am a Case Manager in the Executive Offices and I am empowered to address your concerns.
I can assure you your concerns have not gone ignored. We want you to be a satisfied customer; that is why for customer satisfaction I offered you a 15% product discount.
I am sorry to hear that the offer I made is not satisfactory.
Please let me know if you would like to take advantage of this offer.
Blue Ribbon Service Case Manager