- Miami, FL
Sears is going to lose a loyal customer over poor service. Who can I discuss my concerns with regarding poor customer service and failure to help me resolve an issue? The associate refused to allow me to escalate my concern and made it clear that his manager would not help me even if I did get to speak to them. Who manages service recovery?
Joey #401687 was not helpful in scheduling follow up service after a technician failed to fix the issue in September, and another tech failed to fix the problem today. Most concerning was the lack of care when I expressed that Sears was about to lose a loyal customer of many years. He responded with silence and refusal to provide a supervisor’s name or number for follow up.