second kenmore freezer, first did not work, second stopped after 4 months.Want hard earned money back.

We bought a kenmore freezer on 11/23/2013 from sears and brought it home after a few hours plugged it and it was not cooling down, next day still not cooled down. Unplugged it and plugged it again nothing.
Returned it to sears and got another one in a few days and went to get ice cream from the freezer on 04/15/2013 and ice cream was melted and everything else in it.
Went to sears on 04/20/2013 and they said we did not purchase warranty and they won’t take it back. They called 18004myhome and had the repair person come and check it.
He was not able to fix it said it was done and reported it back to sears and said they will contact us.
We do not want another one, obviously this brand, product is garbage and we don’t want to keep buying the same brand that breaks down and lose more food again.
Have contacted customer service and talk to someone and try and get our money back and after talking with two customer service reps and calling the store we were told when we go there to return the freezer we can ask to talk to manager and see if we can get our money back. We thought they want to give us store credit and we just want our money back.
Got a call today 04/27/2013 from 1800 479 6351 and was told we can get another freezer online or in the store but for the transaction to go through we need to call them, because sears store can not do the transaction.
We do not want to get another garbage from sears and want our hard earned money back.
Looked up online to find headquarter numbers fro sears and kenmore, surprise.They are both the same.
They make garbage and sell it and when it breaks down do not stand behind it.We do not want to get another appliance from them lose our money , food and precious time.
They know they are selling non quality items and taht is why they have come up with all the return policy strategies and make you run for it.
Hope someone can help.
Will take legal action if necessary.


2 answers

  1. Dear zidaho,
    We apologize for the ongoing issues with your refrigerator. We can see the frustration with your refrigerator still not working properly and informed by our technician that your second refrigerator has failed too soon. Your valuable time has been strained by these circumstances. We would like the opportunity to connect you with our case management team from our executive office to examine your refrigerator concerns and offer options to satisfy you as our customer. At your convenience, please contact our office via email at so you don’t have to be concerned by this any longer. In the email please provide the best contact phone number or the number to which your refrigerator was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (zidaho) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

    Thank you,

    Christine R.
    Social Media Moderator
    Sears Social Media Support

  2. Hi zidaho,

    Welcome to the MySears Community!

    Thank you for sharing your feedback on the issues that you are experiencing with this Kenmore appliance as well as refund. That is quite a bit of reaching out on your part in trying to get this resolved and I apologize for such a negative experience you had gone through.

    I have escalated your email to one of our SearsCares teams. They will be able to help you further in getting this resolved by requesting a little bit more information from you and setting you up with a Case Manager.

    Please check back periodically for one of our team members will be responding.

    Thank you!