- Washington, DC
My previous complaint over my dishwasher repair was under screen name of ‘shc’. It was rescheduled for tomorrow after wasting day on new years eve when it was supposed to have been done. Now, 2 weeks later there is another screw up with rescheduling a delivery appt. It was for stove and microwave/exhaust combo. First I was notified that microwave was no longer available and that i needed to replace with another model which I did. Stove would be delivered but microwave would be next day. It was confirmed over phone with notice that they would call after 6p on the day before to confirm delivery window. No call was received so on day of delivery I called to confirm stove delivery. Sears people (from India?) say they had no record of rescheduled stove delivery date. I get supervisor and start yelling since my contractor was waiting and costing me money. I’ve spent so much time and money (more than $15k on appliance purchases) over the last couple of years with lousy service service from Sears with their left hand not knowing what the right hand does or tells customers. Stove is now being delivered with the rest of the order the next day, but in my business you learn that execution is everything to clients so blame has to rest with management when those charged with servicing customers can’t deliver on what they tell customers. don’t ask for customers for free home estimates for remodeling after failing to deliver on other promises if Sears service is as bad as it is.